EXPERIENCED REPAIR TECHNICIAN APPLE&ANDROID

Company: FCB Wireless & Broadband Solutions LLC
Location: Sacramento
Posted on: October 19, 2024

Job Description:

**Job Title**: Experienced Repair Technician (Apple & Android Devices)

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

**Job Type**: Full-Time/Part-Time

**Company**: FCB Wireless's

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### **Job Overview**:
FCB Wireless is seeking a skilled and experienced Repair Technician specializing in Apple products, including MacBooks, iPhones, iPads, as well as Android smartphones and tablets. The ideal candidate will have a strong background in diagnosing, troubleshooting, and repairing a variety of hardware and software issues across these devices. In this role, you will play a key part in delivering high-quality repairs while providing excellent customer service.

### **Key Responsibilities**:
- Diagnose and repair hardware and software issues on Apple devices (MacBooks, iPhones, iPads) and Android smartphones/tablets.
- Perform repairs such as screen replacements, battery replacements, data recovery, and software troubleshooting.
- Work with internal components, including motherboards, logic boards, and processors for advanced repairs.
- Provide customers with accurate repair quotes and maintain thorough repair documentation.
- Ensure all devices are repaired to the highest standards and thoroughly tested for functionality before returning to customers.
- Maintain up-to-date knowledge of the latest devices, system updates, and common issues across both Apple and Android platforms.
- Maintain a clean and organized workspace, including managing parts and tools inventory.
- Offer excellent customer service, explaining technical issues to customers in a clear and friendly manner.
- Adhere to company policies regarding warranty repairs and ensure compliance with all repair procedures.
- Stay current with training on the latest repair techniques, tools, and technologies.

### **Qualifications**:
- 2+ years of hands-on experience in repairing Apple and Android devices.
- Certification in Apple repair (ACMT) or equivalent technical certification is a plus.
- Strong knowledge of hardware and software troubleshooting across both platforms.
- Experience with screen replacements, battery replacements, logic board repairs, and data recovery.
- Proficiency with precision tools for working on delicate components.
- Excellent communication skills with the ability to explain technical information to customers in simple terms.
- Ability to manage multiple repairs simultaneously while maintaining high-quality standards.
- Familiarity with data security protocols and handling sensitive customer information.
- Ability to lift and handle various devices, including smartphones, tablets, and laptops.

### **Preferred Skills**:
- Experience in micro-soldering and advanced logic board repairs is a major plus.
- Knowledge of the latest iOS and Android updates and features.
- Previous experience in a certified Apple repair environment or independent repair shop is preferred.
- Strong attention to detail and problem-solving abilities.

### **Benefits**:
- Competitive salary with potential for commission-based incentives.
- Opportunity for growth and professional development within FCB Wireless.
- Employee discounts on repairs and devices.
- Ongoing training and certification opportunities to stay up-to-date with industry advancements.

**How to Apply**: Interested candidates should submit their resume and a brief cover letter detailing their experience with Apple and Android device repairs to [Insert Contact Information].

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At FCB Wireless, we are dedicated to offering the best in repair services and customer satisfaction. Join our team and be part of a growing company focused on providing cutting-edge technology solutions.

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