Strategy and Analytics, Retention

Company: Forward
Location: San Francisco
Posted on: November 1, 2024

Job Description:

Forward is on a bold mission to make high-quality healthcare available to a billion people across the globe. We're building the world's most advanced healthcare platform from the ground up, combining hardware, software, and doctors under one roof.As an analyst on our Central Ops team, you'll have a key role in rebuilding our country's most important and most broken industry from first principles. More specifically, you will play an important role in helping our team hit aggressive retention goals to prove out the effectiveness of our membership model.You Will:

• Design the analytical and data framework to identify retention improvement opportunities, anticipate challenges and help the team drive/track performance.
• Own retention reporting (one of our top 3 company priority metrics) to frame the health of the business, track the success of our initiatives, and distill insights into a clear and compelling narrative.
• Take responsibility for the team's experimentation architecture by leveraging statistical approaches that allow us to iterate faster and accelerate the rate at which we increase retention and ultimately improve healthcare.
• Illuminate the strategic implications from your insights to make sure we're making the right decisions for the business and for our members.
• Work with cross functional teams of product managers, designers, doctors, 3rd party providers, and other operators to build truly world class experiences around our clinical programs.You Are:
  • Impact-driven: You care about your impact upon the world. That means more building and less talking as you're working toward something that has a chance to change people's lives.
  • Analytical: You have a strong statistical foundation and are comfortable with advanced modeling and data manipulation in Microsoft Excel / Google Sheets, Looker, SQL, Tableau, etc. You are comfortable with data visualization, which helps you communicate complex concepts through simple graphs / charts / visuals.
  • Strategic: You aren't just good with numbers, but you are highly strategic and know how to tell a story with data that influences decision-making and steers the company to make good, data-driven investments.
  • User-obsessed: You are deeply empathetic, constantly putting yourself in the shoes of our members.
  • A Problem Solver: You've solved ambiguous and analytically complex problems, and are always looking for a new challenge.
  • Process-oriented: You have exceptional organizational skills and enjoy building scalable operational processes.Minimum Qualifications:
    • BA/BS required
    • 3+ years of analytical experience
    • Deep quantitative background with responsibility for large data sets, complex analyses, and statistical rigor
    • Experience with data access tools (e.g. Looker, SQL) requiredPreferred Qualifications:
      • STEM degrees preferred
      • Startup experience or roles that interfaced with product helpful
      • Experience with Tableau, R, Python preferredThe base salary range for this full-time position is $75,000-$220,000, plus equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by factors including job-related skills, experience, relevant education or training, and location.WHY JOIN FORWARD?We don't want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You'd be a major part of the story behind one of the most ambitious startup attempts of the past decade and you'd work with a team of people who want to use their talents for good.Our Commitment to Diversity and Inclusion:We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.We are an equal opportunity employer. In accordance with anti-discrimination law, we prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Keywords: Forward, Lodi , Strategy and Analytics, Retention, Other , San Francisco, California