Growth Manager

Company: Tread Inc.
Location: San Francisco
Posted on: November 13, 2024

Job Description:

Tread serves the $660Bn Global Construction Materials market with a unifying software platform that helps materials producers, haulers, and construction contractors connect, collaborate, and transact. We are bringing consumer grade software to a category that has been deeply overlooked, for an audience that is responsible for our built world, and sorely needs software to drive profitability and performance.Tread is launching a new Growth team to build long-term, high-impact partnerships with our customers. As a founding member of this team, you'll have the unique opportunity to shape our customer growth and engagement strategy. You will work across Product, Marketing, Sales, and Customer Operations to leverage a combination of hustle, grit, creativity and modern AI tooling to deliver customer outcomes. This role is perfect for someone who wants to operate at the intersection of high-growth strategy, cutting-edge tech, and real-world problem solving.We grow through trusted partnership with our customers. Our Growth team will be analytical, strategic, and ready to manage high-impact relationships. If you love working hands-on and navigating both challenges and opportunities for growth, this role is for you!Responsibilities

• Identify and act on growth opportunities while maintaining strong customer partnerships
• Build and refine processes, tools, and strategies to manage customer relations at scale
• Be the voice of the customer, helping shape Tread's product strategy and go-to-market plans
• Drive key functions like onboarding, implementation, and ongoing customer support
• Collaborate with cross-functional teams (Product, Sales, Marketing, etc.) to ensure smooth onboarding and successWhat You'll Bring
  • Excitement to work in person, in office, in San Francisco
  • Demonstrated ability as a doer, tinkerer, and experimenter, especially with new technologies and communication mediums
  • 2+ years of experience thriving in high-paced, dynamic environments such as investment banking or startup experience is a plus
  • A desire to merge new worlds of GenAI, LLMs, and agents, with old world construction and logistics industries (no prior experience required)
  • A willingness to experiment with new technologies, eager to figure things out and use them to create engaging content and connect with customers in innovative ways
  • A knack for problem-solving and navigating ambiguity
  • Stellar project management skills: you can juggle customer relationships while keeping internal teams aligned
  • A customer-first mindset: you turn challenges into opportunities and thrive on finding solutionsOur Core ValuesOur values are the foundational pillar that keeps us focused on our mission and vision. They collectively determine how we interact with each other, work, and how we approach challenges every day.
    • Own the outcome: We act as if there is no one else to solve the problems that arise. We act quickly and follow through until the end result is clear and achieved.
    • Communicate directly: We emphasize clarity of message and speed of understanding. We synthesize information on behalf of others. We document rigorously for async communications and learning.
    • Raise the bar: We endeavor to be the best at what we do. We hold our teammates to high standards and push each other to achieve quality that delights customers and inspires pride in our team.
    • Do boldly, today: We aim high and execute relentlessly to deliver. We constantly iterate on how to move faster. If it needs to be done, do it today.
    • Celebrate wins: We are building a generational company that has no finish line. So we celebrate the wins from our team and individuals intentionally and frequently.At this critical stage in our company's growth, the ability to rapidly iterate, collaborate, and accelerate company velocity are key to our success. Having operated remotely for the past 18 months, we've observed challenges in maintaining the pace of our progress, cultivating inter-departmental relationships, and sustaining overall job satisfaction without regular in-person interactions. We recognize that this perspective might not be for everyone, and we respect that. However, we are specifically looking for candidates who are enthusiastic about collaborating in person. Our in-office policy is designed to be flexible, yet we anticipate spending the majority of the workweek together at our office. This expectation accommodates necessary exceptions for travel and personal time off (PTO).Why You'll Love Working at TreadTread is building the next billion-dollar construction tech software company and knows that a combination of passion, hard work, and resilience is what will get us there. Our team members joined Tread because they were excited to work with passionate people who cared about solving real problems with urgency. Tread aims to unlock an environment where every individual can learn from their colleagues daily and deliver impact at every level and role within the organization. We aim to make our customers' lives dramatically better and take that commitment seriously. We understand that hard work is a required element of doing anything extraordinary, but are comfortable with providing flexibility in location, work schedules, time off, and great benefits to ensure you can focus on your best work.Pay and BenefitsThe annual US base salary range for this role is $80,000 to $120,000. This salary range may be inclusive of several career levels at Tread and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualification, and location. Additional benefits for this role include equity, 401(k) plan, medical, dental, and vision benefits.Hiring Process for This Role
      • Initial Meeting: If your application is selected, you'll meet with our People team for 30 minutes to learn more about the role and opportunity. This gives us the opportunity to learn more about your experience and for you to ask any questions you have for the role.
      • Colleague Interview: You'll meet with a member of the team for 30-45 minutes to dive deeper into your related skills and experience.
      • Manager Interview: You'll meet the hiring manager for this role, Tim, VP Sales & CS for a 45-minute interview, where you will cover a range of topics including past experiences as well as some technical components to ensure experience and capabilities are a fit.
      • CEO Interview: You'll meet with our CEO, Sameer, for a 30-45 minute final interview.Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyway. We'd love to talk and determine together whether you could be a great fit!We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
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Keywords: Tread Inc., Lodi , Growth Manager, Executive , San Francisco, California