ENGINEERING MANAGER - DELIVERABILITY

Company: FrontApp
Location: San Francisco
Posted on: November 6, 2024

Job Description:

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues - and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.We are looking for an Engineering Manager to lead our Deliverability team. This team is responsible for building Front's message pipelines, ensuring fast and reliable delivery of messages to and from external services.What will you be doing?Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architectureGuide your team through creating and executing a shared technical vision for deliverability systemsGrow your team by coaching and developing engineers and by attracting and hiring top talentEnsure processes scale with the team as it growsObsess about the reliability, maintainability, observability, and performance of the systems your team ownsContribute to engineering-wide initiativesWhat skills and experience do you need?Experience building highly reliable, highly observable, highly performant systemsClear, structured thinking and excellent communication skillsHave successfully coached engineers and helped them advance to the next levelStrong track record of running teams that deliver projects of significant complexityAbility to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographiesWhy is this role special?You'll run the engineering team that is responsible the core functionality of Front, message deliveryThis team prioritizes reliability and performance. They build high robust, observable systems and have deep ownership of a narrow surface area.You'll inherit systems that are stable and reliable, with the opportunity to usher them into the next tier of scale and reliability to keep up with Front's growthFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $225K - $270KLocationSan Francisco, CATypeFull timeDepartmentEngineeringCompensationZone AEstimated Base Salary $225K - $270KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This -resource -will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.

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