Customer Success Manager - Bay Area
Company: unitQ Monitor
Location: San Francisco
Posted on: October 29, 2024
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Job Description:
About unitQunitQ is a game-changing AI SaaS platform that
empowers companies to build the world's best products by leveraging
real-time customer feedback to improve product quality and drive
growth. unitQ's leading AI technology aggregates customer feedback
- in every language translated from public and private channels
like surveys, reviews, support calls, product usage data, and more
- to tell companies precisely what user friction, if fixed, will
have the greatest impact. AI insights from unitQ drive higher
conversion rates, better customer satisfaction, and more efficient
use of engineering resources.Our co-founders Christian Wiklund and
Niklas Lindstrom have worked together for over a decade and
successfully exited SKOUT, one of the first social networking
dating apps with over 50 million installations globally. unitQ
serves category-leading companies like Spotify, Bumble, Zendesk,
PayPal, Uber, and more and is backed by leading investors including
Accel, Gradient Ventures, and Zendesk Ventures. We are a group of
smart, passionate leaders shaping the future of AI and are building
a high-performing team.About the OpportunityAs the Customer Success
Manager, you'll be the main point of contact for our rapidly
growing customer base, ensuring customers are delighted with the
entire unitQ experience. We are 100% focused on our customers and
aim to create raving fans of unitQ. We're looking for people with a
high degree of customer empathy who can lead strategic customer
conversations and drive processes for our onboarding and training
programs. We're still a young team, so each member plays an
integral role in building the foundation of our future customer
success and support organization.Role Responsibilities:
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Keywords: unitQ Monitor, Lodi , Customer Success Manager - Bay Area, Executive , San Francisco, California
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